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A unique story. A unique product.

In 1984, Paul Hawkins and his 9-year-old son, Sean, began programming on a Tandy 1000 they purchased from Radio Shack. Their first programs included a check register, recipe book, and genealogy program. Paul opened his own agency in 1990 where the predecessor of the HawkSoft Client Management System, named PC-Client, was first developed. In 1993, while working for another independent agency in Portland, Oregon, Paul and Sean began development on the HawkSoft Client Management System.

Paul Hawkins recognized the opportunity to apply technology to make insurance workflows more effective. HawkSoft’s roots are in challenging the status quo of insurance agency automation with a surprisingly uncommon belief: insurance agents know how to do their jobs better than software developers.

HawkSoft is built around the agent’s workflows, not the other way around. We come to work to help agents do quality work more efficiently – not by forcing them to adapt to software, but by ensuring HawkSoft automates the actions that agents already know to work best.


"Insurance agents know how to do their jobs better than software developers."

Paul HawkinsFounder, HawkSoft


Privately-owned. Accountable to just two stakeholders.

HawkSoft is privately-owned by the same group that founded it in 1995. Unlike companies run by investment groups or large parent organizations, our agenda is driven by our customers. We don’t have the overhead that comes with outside stakeholders who demand a steep and quick ROI on the backs of their customers.

HawkSoft is accountable to two types of stakeholders – employees and customers. Our purpose is to give independent agencies the knowledge and tools to build their businesses around memorable service and meaningful relationships. Building software and delivering Service That Delights are simply the tools we use to achieve this.