After years as an insurance professional, Lou Rotta has a clear vision of the changes in his industry. He explains how the biggest players in the management system market are ignoring customers’ needs. He share how HawkSoft bucks this trend, listens to customers, and delivers a benchmark-setting product and service experience that independent agents are yearning for.

Lou Rotta started out in the insurance industry as a direct writer before, in his words, he “joined the good side” and became an independent agent. For years Lou has been the owner of and a producer for the Quantum Insurance Group, Inc of Downers Grove, IL. Quantum Insurance Group has found success in being a client-oriented agency, making what is best for their customers the priority. Their annual premium falls into a 60/30 split between personal and commercial lines, with life and health making up the remaining 10%.