Home » Terms » Additional Services

Adding, Removing, or Swapping Seats

Changes to the number of seats can be managed through the Seat Management Portal inside the Marketplace feature in HawkSoft. You can also email billing@hawksoft.com if you are unable to access Marketplace. Each change requests is subject to a $30 Transaction Fee. There is no limit to the number seats you can add, remove, or swap in a single change request.

After Hours Support Fee as defined in Section 6 of the Agreement

  • $150 / Hour (minimum of 1 hour)

Relocation Fee as defined in Section 6 of the Agreement

  • $150 / Hour

Backup Fee of Client Data

  • $0 (No cost)

Backup Fee of Client Data in SQL format — online hosting as defined in Section 8.5 of the Agreement

  • $400
  • Note that a no-cost, non-SQL format backup is available. This optional $400 fee is for Customers who desire the backup of Client Data in SQL format.

Late Payment Fee

  • $40 late fee to all balances over 30 days past credit terms and interest accruing at 12% per year.

Microsoft products

The following additional services and applications can be made available on HawkSoft's Platform for an additional fee.

Microsoft Outlook $5.15 / User
Microsoft Word $6.96 / User
Microsoft Excel $5.50 / User
Microsoft Office (Outlook, Word, Excel) $14.11 / User

ANY SOFTWARE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. HAWKSOFT SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR EXPOSURE OR USE. IN NO EVENT SHALL HAWKSOFT BE LIABLE, DIRECTLY OR INDIRECTLY, FOR LOSS OF ANTICIPATED PROFITS, OR CONSEQUENTIAL, PUNITIVE, INCIDENTAL, OR SPECIAL DAMAGES.

Last Revision: December 20, 2022