Bridge integrates VoIP, text, chat, and reporting for contemporary agency workflows.
What makes us unique?
Bridge is specifically designed for independent insurance agencies, viewing communication as a fundamental operational utility rather than merely a standalone tool. By integrating voice, messaging, and reporting into a single platform and embedding them directly into daily agency workflows, Bridge minimizes friction, enhances consistency, and guarantees that every customer interaction is recorded and actionable, providing agencies with the clarity and reliability necessary to serve clients efficiently and scale with confidence.
Features and Workflow
Bridge offers insurance agencies a unified communications and workflow platform that integrates voice, messaging, and automation into daily operations. With two-way API integration with HawkSoft, Bridge enables agencies to manage customer and prospect communications more efficiently while ensuring data consistency across systems.
- Two-way API integration synchronizes customer data instantly while automatically logging all call activity and communications back to HawkSoft for total visibility.
- Trigger hands-free marketing campaigns via email, text, or voice based on specific customer data or activity, eliminating manual follow-up.
- Accommodate remote and in-office teams with a built-in phone system that works seamlessly across desk phones, headsets, and mobile apps.
- Centralize your outreach by managing two-way texting, email, video calling, and internal chat from a single platform.
- Capture incoming website leads instantly with live web chat that automatically directs conversations to the appropriate team member.
- Manage both prospects and customers with CRM-style tools, supported by centralized reporting to track communication volume and team performance.