Contact Support
Issues with update not completing
6-27-2025 Friday 8:00am PST
Update issue has been narrowed down to agencies that run McAfee software for their anti-virus. If that is you, please contact support for steps to Login without updating. Our Dev team is researching a resolution to allow update to happen.
Monday – Friday
5:30 AM – 5:00 PM (Pacific Time)
- Click here to install HawkSoft 6 on the desktop
- Call: (866) 884-4680, Option 3
- Chat:
Click on the Live Chat icon in the bottom right to start chatting with one of our product support representatives. - Submit Online Ticket: Click here
- Join Online Support Session: Click here
- After Hours Support (inaccessibility issues only): Click here (select Inaccessible Network)
- HawkSoft Community: Learn how to access our online community here.
- Meet the Team: Click here
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