Partners Gail

API Partner
Voice AI Support Inbound Call Handling Voice Automation Service Optimization Document Analysis

Contact info

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The AI designed to assist customers and agents. An ideal tool for helping agencies scale.

What makes us unique?

The AI is trained in specific insurance knowledge, with the workflows and conversations that Gail can handle focused on use cases requested by Agents. Continuous updates and iterations of the product ensure we remain aligned with the latest trends in the industry and deliver the highest quality technology.

Features and Workflow

Gail can engage in omnichannel communications, which encompass inbound and outbound phone calls, SMS messaging, and chatbot functionalities. Additionally, Gail has developed domain-specific AIs that can be trained and tailored for particular purposes, such as policy analysis and content creation.

  • 24/7 Inbound & High-Volume Outbound Calling.
  • Intelligent Call Triage & Scheduling.
  • Full Interaction Transcription & Data Extraction.
  • Complex Document Analysis & Generation.
  • Multilingual Voice & SMS Support.
  • Seamless Open API Integration.
  • Custom Domain-Specific AI Models.

Resources

Guest Blogs

Webinar Recordings

News

Data Ownership Policy

HawkSoft was provided the following statement by Gail:

Any data collected or generated by the AI during its use is the property of the agency and will be provided if requested, as well as deleted if requested.

Additionally, HawkSoft would like to cite a statement from Gail's Privacy Policy:

"No Sale of Personal Data: We do not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration. Any sharing of personal data is limited to what is necessary to provide our services, comply with legal obligations, or fulfill other purposes described in this Privacy Policy."

HawkSoft has reviewed the resource(s) provided above by Gail. HawkSoft finds that Gail supports our general position that an independent insurance agency owns the data they produce.

This should not be interpreted as legal advice provided by HawkSoft. HawkSoft recommends that you carefully review the provided resource(s) from Gail to make your own informed decisions for your business.