Agency Exchange


Systems Being Compared:

HawkSoft vs QQ Catalyst


Marc Musso
Musso Insurance Agency
Marc's agency switched from QQ Catalyst to HawkSoft in December of 2018.

Email Transcript:

The following are thoughts provided by Marc Musso to an inquiring agency that was evaluating HawkSoft and QQ Catalyst. The investigating agency asked Marc the following:

  • Why did you switch from QQ Catalyst to HawkSoft
  • Are you happy that you made the switch to HawkSoft
  • What other information can you share about your satisfaction with HawkSoft

Marc has granted HawkSoft permission to share this information in an effort to help other agencies in their search for the right management system. The content below reflects Marc’s opinions and may not reflect the view and opinions of HawkSoft, Inc.


My experience of switching to HawkSoft

QQ was a small company from Florida when I was using their management system. When they sold to Vertafore, I began researching other management systems. Jeff McMillan of McMillan Insurance Services, a HawkSoft customer since 2009, encouraged me to check out HawkSoft, which appeared similar to QQ. Before I switched to HawkSoft, I read and watched everything on HawkSoft’s website. Linda Anderson, one of HawkSoft’s Senior Territory Managers, invited me to a regional meeting where I met Paul Hawkins, CEO and Co-owner of HawkSoft. Based on my interactions there and everything I had read, I felt very comfortable with HawkSoft. HawkSoft is a privately-owned company that cares.

How HawkSoft compares to QQCatalyst

As far as I remember, HawkSoft can do everything QQ can and more.

HawkSoft commissions are easier.

Their new HawkLink feature is great. It’s a powerful data mapping and form-filling tool for carrier and insurance websites. I was part of the Beta committee to test HawkLink. It was a great experience.

Pricing and Data Ownership

HawkSoft does not make you sign long-term contracts. Instead, they use a simple month-to-month agreement. QQ does not. After QQ’s acquisition by Vertafore, they are terrible at letting you get out of your contract. This is big for me because I hate long-term contracts.

Pricing and Data Ownership

HawkSoft does not make you sign long-term contracts. Instead, they use a simple month-to-month agreement. QQ does not. After QQ’s acquisition by Vertafore, they are terrible at letting you get out of your contract. This is big for me because I hate long-term contracts.

Ask HawkSoft and QQ what it costs to get your data from them if you decide to switch to another agency management system. I think I paid QQ over $1,000 for my data 3 years ago. I’m sure the prices have gone up.

Customer Service and Partnership Philosophy

HawkSoft customer service is awesome. HawkSoft gives you a human touch that QQ/Vertafore can’t!

Another selling point for HawkSoft is that they will take care of you when things go wrong. When HawkSoft’s system experiences a major outage, which all systems do, they are very good about keeping agencies informed. On one particular occasion, HawkSoft even issued us a credit on our invoice for that month. Which other management system can say that they have done this? NONE!

Reports and business intelligence

HawkSoft Agency Intelligence is much better than QQ. The reporting capabilities and reports are great in HawkSoft. I know more about my book of business, agents, and CSRs in a few clicks than I ever did with QQ.

QQ Catalyst is a trademark of QQ Solutions, Inc.



"I had 3 systems in house at one time to compare. HawkSoft is incomparably good when you call for help. The functionality is good and it is always getting better. We've merged 3 agencies together and have decades of experience with all 3 of these systems. When it was time to choose, HawkSoft was the over whelming choice hands down."

Don L.

"I have been using HawkSoft since 2008 for the agency I work with. System was fantastic to start with even in 2008, but it kept evolving every year with new features and turned into THE BEST system I ever came across. It has all the bells and whistles one could wish for."

Sagar R.

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Since 1995, HawkSoft is a leader in management systems for agencies that want effective workflows and a delightful experience for staff and policyholders. We take pride in being independently owned and answerable to agencies that rely on our system to power their insurance business. Created by independent agents, HawkSoft continues to evolve as a cutting-edge system that powers thousands of agencies. Read More