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Aedan James - Director of Customer Service
Joined HawkSoft in May 2016
Role: Director of Customer Service
Hobbies: Cow tending; cat herding; ball tossing (for the dog); reading murder mysteries ala Agatha Christie
What
one piece of advice have you received that has drastically changed
your outlook on life?
You can fly, but that cocoon has got
to go!
Who
or what are you always happy to see? Why?
My spouse of 27 years, because I am
always happy to see my best friend.
Why
do you choose to work at HawkSoft?
It is all about the culture. There
is such an environment of camaraderie, authenticity, and genuine
caring for each other that is rarely seen in the business world.
Everyone at HawkSoft is treated like they matter, because they do!
Steve Neff - Customer Success Manager / Team Supervisor
Joined HawkSoft in December 2008
Role: Customer Success Manager / Team Supervisor
Hobbies: Camping; Hiking; Kayaking; Snowshoeing; Football and basketball enthusiast
What one piece of advice have you
received that has drastically changed your outlook on life?
Don't sweat the small stuff,
it's all small stuff.
What's your favorite sports team?
Portland Trailblazers Basketball)
and Seattle Seahawks (football)
Who or what are you always happy
to see? Why?
My German Sheppard Bronson
(shhh...don't tell my wife).
Laura Hastrich
Joined HawkSoft in July 2018
Role: Team Supervisor
Hobbies: Paddle boarding; hiking; cooking; baking
Where is your favorite place to relax? Why?
I love relaxing at the beach or anywhere that involves water!
Who or what are you always happy to see? Why?
I am always happy to see my daughters. They make me smile every day!
Why do you choose to work at HawkSoft?
I choose to work at Hawksoft because, Hawksoft is filled with compassion for their customers and employees. There is such a wonderful sense of community here and I am so thankful to be a part of such a wonderful team.
Lara - Customer Service Representative
Joined HawkSoft in June 2018
Hobbies: Reading; Biking; Baking Pies
What
one piece of advice have you received that has drastically changed
your outlook on life?
"Smile as long as you can,
laugh as often as possible and life will never be better."
What
is a quote you have burned in your mind that you'll always remember?
Why?
"Travel
is fatal to prejudice, bigotry, and narrow-mindedness, and many of
our people need it sorely on these accounts. Broad, wholesome,
charitable views of men and things cannot be acquired by vegetating
in one little corner of the earth all one's lifetime."
Mark Twain
I love this quote because, in this
world, people have become so polarized in views and they carry such
dramatic prejudices about other peoples. I believe it is because
people don't bother to go out and find the people they judge.
Why
do you choose to work at HawkSoft?
I am a legacy so I was offered
the job through my father. HawkSoft was my first real job and I have
always loved the work environment here. Everyone is so friendly and
helpful and I always enjoy helping people work through their
problems, no matter what they may be.
Rory - Customer Service Representative
Joined HawkSoft in August 2018
Hobbies: Writing; research; gaming; tinkering with electronics; cooking
What's your favorite book? Why?
The Book of Five Rings (Go Rin No Sho) by Miyamoto Musashi. Though it is a treatise on swordsmanship written in the Middle Ages, The Book of Five Rings has found a new audience in the modern era. Much like Sun Tzu’s Art of War, translations of Musashi’s work have been applied to topics of general achievement and inspiration. For myself, The Book of Five Rings is a cornerstone piece which has fueled my passion for East Asian history.
Who is one person (could be more)--besides your parents, they are easy candidates--that you would like to express your gratitude to?
Mrs. K is the mother of my best and oldest friend, and when I found myself without a parental figure to look up to, she stepped up and became a rock I could lean on. She has continued to support me into my adulthood, and I cannot imagine what my life would have been like without her in it.
Who or what are you always happy to see? Why?
I love the way that trees look after it rains. The color of the leaves always seems more vibrant when the rains clear. Whenever I have been away for any duration of time from the Pacific Northwest, it is that vibrancy which has told me that I am home.
Jessica - Customer Service Representative
Joined HawkSoft in March 2017
Hobbies: Reading; Long drives to nowhere
What's
your favorite book? Why?
The
October Daye series by Seanan McGuire. The world is really detailed,
the characters are engaging the fast pace and there always seems to
be a new one coming out!
What's
your favorite movie? Why?
Singing
in the Rain. I love the old feel of it and really enjoy musicals. It
brings me back to my childhood and watching with my family.
Where
is your favorite place to relax? Why?
The
Oregon Coast. The ever-changing weather, the way that the ocean
seems to go on forever and I never feel rushed to do anything or get
anywhere in particular.
Geo - Senior Customer Service Representative
Joined HawkSoft in April 2018
Hobbies: Longboarding; Video games; Spending time with my wife
What
one piece of advice have you received that has drastically changed
your outlook on life?
Have an attitude of gratitude.
Don't look back in anger. Everyone is fighting their own battles,
it is not for us to judge them.
Where
is your favorite place to relax? Why?
The forest. It is so peaceful.
Who
or what are you always happy to see? Why?
My wife, she helps keep me
level.
John Barnes - Team Supervisor
Joined HawkSoft in November 2013
Hobbies: Music; Sports; Exploring Azeroth
What's
your favorite book? Why?
Series,
Wheel of Time by Robert Jordan. 14 books, each over 800 pages, rich
history and interwoven stories.
What's
your favorite video game / comic book / sports team? Why?
WoW-Azeroth
calls to me; Comic Book was New Mutants-gave new twist to genre;
Trailblazers - cause I saw the championship team play
Who
or what are you always happy to see? Why?
Dogs,
they are non-judgemental
Justin - Customer Service Representative
Joined HawkSoft in July 2018
Hobbies: Guitar; Drums; Pokemon Go; Building and rebuilding computers; Geo-caching; Hiking
What
one piece of advice have you received that has drastically changed
your outlook on life?
Don't sweat the small stuff and
focus on the big picture.
What
is a quote you have burned in your mind, that you'll always remember?
Why?
Of All The Things I've Lost, I
Miss My Mind The Most. (Mark Twain, Ozzy Osbourne, Serial (from
Hackers))
Do I really need to explain that
one: 5 minutes working with me you should know I lost my mind
already.
Where
is your favorite place to relax? Why?
Pretty much anywhere out in nature.
I like going on hikes and discovering new places so being out in the
woods is just super relaxing. Plus let's face it when it's just a
few folks and mother nature who gonna bother you.
James - Senior Customer Service Representative
Joined HawkSoft in February 2017
Hobbies:
Coming Soon
Britnee - Customer Service Representative
Joined HawkSoft in June 2018
Hobbies: Dance; Traveling; Art; Music
Who
is one person (could be more)--besides your parents, they are easy
candidates--that you would like to express your gratitude to?
My family is and will always be the
most important part of my life and I will try to express my gratitude
to them forever. Other than my parents, my paternal Grandparents made
a huge impact in my life by always believing in me and encouraging me
to pursue my dreams. I remember them on a daily basis and would love
to be able to tell them what they really mean to me; partly the
reason I am the person I am today is because of them.
Where
is your favorite place to relax? Why?
I love to relax at my home with good
movies and popcorn, but I also love going to lakes, parks, beaches,
and anywhere outdoor where I can enjoy the view.
Why
do you choose to work at HawkSoft?
I
originally started as a temporary CSR (Team Legacy), while learning
the software I was moved to an official CSR and am enjoying getting
to learn everything that we provide. HawkSoft is a great environment
to work at and everyone is so amazing and nice.
Crystal - Customer Service Representative
Joined HawkSoft in October 2018
Hobbies: Hiking, Camping, Fishing, Reading, Netflix
Who is one person (could be more)--besides your parents, they are easy candidates--that you would like to express your gratitude to?
My husband, for his sense of humor, love for animals and dedication to family
What is a quote you have burned in your mind, that you'll always remember? Why?
“Hope is the thing with feathers that perches in the soul, and sings the song without the words, and never stops at all” This is actually a poem, but this first piece has stuck with me from the first time I heard it. It’s beautifully written and I love the way hope is likened to a bird who is always perched in the human soul and can take flight at any time. With hope you are inspired to move forward and to sing even in the toughest of times.
Where is your favorite place to relax? Why?
The Oregon Coast. Growing up my dad would take my brother and me to the beach what felt like every weekend. He passed away 10 years ago and now when I visit the coast I feel close to him and to the memories from my childhood.
Chris - Customer Service Representative
Joined HawkSoft in October 2018
Hobbies: Gaming, Reading, Learning
What one piece of advice have you received that has drastically changed your outlook on life?
Assigning Responsibility/Blame is only important when it helps make something better going forward. Generally, the only person you can control is yourself. Ergo, blame is usually only useful when you accept it yourself, and then reflect on how you can do better next time.
Who is one person (could be more)--besides your parents, they are easy candidates--that you would like to express your gratitude to?
My High School AP English teacher. Instead of grading students against a global criteria, she graded each student where she knew they could be. She forced me out of my comfort zone and brought my reading comprehension and my writing skills to a much higher level.
Who or what are you always happy to see? Why?
Cats. Because they are cats.
Leland Brunson - Team Supervisor
Joined HawkSoft in September 2015
Hobbies: Video games; D&D; Reading; Math
What is your favorite place to relax? Why?
Home. Saves money and I have everything I need there.
Who
or what are you always happy to see? Why?
My cat. She's a jerk, but she's my jerk. Also she's adorable.
Why
do you choose to work at HawkSoft?
I choose to work at HawkSoft due to the culture and easily maintained work/life balance. I like the people here.
Helen - Customer Service Representative
Joined HawkSoft in March 2018
Hobbies: Movies; Reading; Finding the perfect spot next to the water
What one piece of advice have you
received that has drastically changed your outlook on life?
If it isn't going to matter in a
year don't spend more than five minutes worrying about it.
Where is your favorite place to
relax? Why?
Next to the water, because I find
water to be calming.
Who or what are you always happy
to see? Why?
My niece, Nora. She never fails to
bring a smile to my face with her adorable antics.
Andrew "Andy" - Customer Service Representative
Joined HawkSoft in September 2015
Hobbies: Legos; Magic: The Gathering
What's
your favorite movie? Why?
Forest
Gump because I am a big Tom Hanks fan and he was fantastic in this
movie.
What's
your favorite sports team?
Green Bay Packers because they were the original trendsetters of champions.
What
is a quote you have burned in your mind, that you'll always remember?
"You
have to break a few eggs to make an omelet. " Best quote from a
business owner I have ever heard.
Scott - Customer Service Representative
Joined HawkSoft in June 2018
Hobbies: Video games; LARP
What one piece of advice have you
received that has drastically changed your outlook on life?
Everyone's got their own things
going on in their lives. The reason someone is yelling or
frustrated likely isn't something you did, but something else in
their life and you are the person they are dumping the frustration
on. Don't take it personally.
Who
is one person (could be more)--besides your parents, they are easy
candidates--that you would like to express your gratitude to?
Hard
to say - don't have anyone specific - but I do have a group of
friends that have been with me for 20 years and support me in the
good and bad times.
What is a quote you have burned
in your mind, that you'll always remember? Why?
No matter where you go - there you
are. Buckaroo Bonsai. Yep, it's a movie but always
struck me as funny and sort of expressed a lot about my life.
Sarah - Customer Service Representative
Joined HawkSoft in May 2018
Hobbies: Camping; Boating; Fishing; Spending time with family
What's
your favorite movie? Why?
It's
a toss-up between Goonies and The Neverending Story. Both take me
back to the innocence and wonder of my youth. They are timeless and
can be enjoyed by people of all ages. I can and have watched both of
these movies multiple times and never get tired of them.
Who
is one person (could be more)--besides your parents, they are easy
candidates--that you would like to express your gratitude to?
I
would like to express my gratitude to my in-laws who are both
unfortunately no longer with us. Their total acceptance of me as
their daughter so many years ago and their guidance and tutelage
throughout the years formed who I am today.
What
is a quote you have burned in your mind, that you'll always remember?
Why?
"Sit
right back and enjoy the ride" this quote, for me, is a reminder
that as much as we may think we have it all planned/figured out life
will through you curveballs, we need to be appreciative and learn
from every experience and that it will work out the way it was meant
to.
Luke - Senior Customer Service Representative
Joined HawkSoft in December 2017
Hobbies: Video games; Movies; Books; TV Shows; Listening to music
What's
your favorite book? Why?
Dune by Frank Herbert. It's a
fascinating Science Fiction story that has wonderful parallels to
some real world scenarios.
Who
is one person (could be more)--besides your parents, they are easy
candidates--that you would like to express your gratitude to?
My wife. She truly inspires me to
do more, to do better, and to try my hardest at things. Words cannot
express the depth of my gratitude for the impact she has had on my
life.
Why
do you choose to work at HawkSoft?
Hawksoft is like a family, there may
not always be perfect unity, there may not always be harmony, and
things certainly do not always work out according to "Dad's"
plans; but at the end of the day you are surrounded by people who
care about you and want what is best for you.
Richard - Customer Service Representative
Joined HawkSoft in July 2018
Hobbies: Farming; Programming; Camping; Cooking for others; Tabletop Gaming; Board Games
Who is one person (could be
more)--besides your parents, they are easy candidates--that you would
like to express your gratitude to?
Galileo Galilei. Pushing back
against the established order and furthering human understanding for
Physics/Astronomy/Scientific Method is a huge step for us. Also
would thank Marie Curie for her work in Radiation and overturning
established ideas in chemistry and physics.
What is a quote you have burned
in your mind that you'll always remember? Why?
My grandfather told me once that no
one is going to solve my problems but me. It always sticks with
me and I look to it often internally, interpreting it a bit
differently sometimes but holding true to it none the less.
Why do you choose to work at
HawkSoft?
Having been a client of Hawksoft for
many, many years as an agent, an opportunity finally arrived to work
for the company that I knew truly had the best customer service in
the industry. Everyone at Hawksoft is amazing and each day I am
happy with my decision to come aboard.