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Rory - Team Manager
Coming to HawkSoft was a life-changing event for me. I have always worked in Customer Service roles, but I have never seen a company so friendly and engaged with both their employees and their customer base. Since joining the HawkSoft family, I have developed relationships across the country that will no doubt last a lifetime, and I can honestly say that I enjoy the work I do.
Dion Innes - Education Services Manager
Joined HawkSoft in 2012
Hobbies: Yoga, kayaking, hiking, and backpacking
What's your favorite book?
The Sneeches by Dr. Seuss. Embrace your authenticity!
What's your favorite movie?
Who is one person that you would like to express gratitude to?
My children for always reminding me what is most important in life!
Where is your favorite place to relax?
Beautiful Lake Tahoe because I can do everything I love on or around the lake
Who or what are you always happy to see?
Why do you choose to work at HawkSoft?
HawkSoft is literally my extended family. We all truly care about one another and live by our core values. Our amazing culture all begins with our leader, Paul Hawkins.
Geo - Product Support Services Representative
Joined HawkSoft in April 2018
Hobbies: Longboarding; Video games; Spending time with my wife
What
one piece of advice have you received that has drastically changed
your outlook on life?
Have an attitude of gratitude.
Don't look back in anger. Everyone is fighting their own battles,
it is not for us to judge them.
Where
is your favorite place to relax? Why?
The forest. It is so peaceful.
Who
or what are you always happy to see? Why?
My wife, she helps keep me
level.
John Barnes - Department Manager of Product Support
I have over 30 years of Customer Service experience. I enjoy helping our team educate and assist our users. I truly enjoy working for HawkSoft. The culture of the company is one that truly means it when they state they want our employees to succeed, and I enjoy being a part of a culture that will work with the employee to see that it happens. HawkSoft strives to live by its Core Values. They aren’t just words—we do our best to live by them. The company values its employees and listens as we move forward to our next iteration of the program.
name - title
Joined HawkSoft in Month - Year
Hobbies: #
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Chris - Tech Writer
Joined HawkSoft in October 2018
Hobbies: Gaming, Reading, Learning
What one piece of advice have you received that has drastically changed your outlook on life?
Assigning Responsibility/Blame is only important when it helps make something better going forward. Generally, the only person you can control is yourself. Ergo, blame is usually only useful when you accept it yourself, and then reflect on how you can do better next time.
Who is one person (could be more)--besides your parents, they are easy candidates--that you would like to express your gratitude to?
My High School AP English teacher. Instead of grading students against a global criteria, she graded each student where she knew they could be. She forced me out of my comfort zone and brought my reading comprehension and my writing skills to a much higher level.
Who or what are you always happy to see? Why?
Cats. Because they are cats.
Helen - Team Manager
I stumbled upon HawkSoft, a company local to my hometown, in early 2018 shortly after graduating with a Bachelor of Science in Psychology. I love working as a Team Manager in the Product Support department to help each of my team members grow their knowledge of HawkSoft CMS and pursue their individual professional development goals. I choose to work at HawkSoft because HawkSoft cares – not about the bottom line or meeting sales quotas, but about their agency customers and employees. After years of working in tech support for big-name companies who outsourced their product support, it was a breath of fresh air to realize that the HawkSoft executive team means what they say when they talk about being beholden to only two stakeholders – their employees and their customers. HawkSoft’s company culture is unmatched by any other company I’ve ever worked for and I’m grateful to be a part of the HawkSoft family.
Andrew "Andy" - Senior Product Support Services Representative
Joined HawkSoft in September 2015
Hobbies: Legos; Magic: The Gathering
What's
your favorite movie? Why?
Forest
Gump because I am a big Tom Hanks fan and he was fantastic in this
movie.
What's
your favorite sports team?
Green Bay Packers because they were the original trendsetters of champions.
What
is a quote you have burned in your mind, that you'll always remember?
"You
have to break a few eggs to make an omelet. " Best quote from a
business owner I have ever heard.
Nicole - Tech Writer
Joined HawkSoft in 2020
Hobbies: I love to go hiking and camping as oten as I can. When I'm not in the mountains, I am in the kitchen cooking plenty of soups, pastas and sandwiches. I am also a huge Boston sports fan and rarely miss a game.
What's your favorite book?
The Sun Also Rises by Hemingway because it draws you into the story so well but Hemingway still leaves you contemplating so many character developments even after finishing the novel.
What's your favorite movie?
The Parent Trap (1998 version) staring Lindsey Lohan.
Who is one person that you would like to express gratitude to?
Where is your favorite place to relax?
Mt. Tabor because its the perfect spot to hammock.
Who or what are you always happy to see?
My dog nephew, Gus because he is the most derpy and snuggly guy who is always excited to see me.
Why do you choose to work at HawkSoft?
The company has the most friendly and welcoming atmosphere and feels right at home!
Tanner - Tech Writer
Joined HawkSoft in 2016.
Full bio coming soon.
Janeen - Tech Writer
Joined HawkSoft in 2015
Hobbies: Cooking, reading, movies, gaming
What's your favorite book?
What's your favorite movie?
Who is one person that you would like to express gratitude to?
Where is your favorite place to relax?
Who or what are you always happy to see?
Why do you choose to work at HawkSoft?
HawkSoft is like family to me. It's the most caring, amazing place I've ever worked.
Djeryd - Intern
Joined HawkSoft in 2020.
Full bio coming soon.
Scott - Product Support Services Representative
Joined HawkSoft in June 2018
Hobbies: Video games; LARP
What one piece of advice have you
received that has drastically changed your outlook on life?
Everyone's got their own things
going on in their lives. The reason someone is yelling or
frustrated likely isn't something you did, but something else in
their life and you are the person they are dumping the frustration
on. Don't take it personally.
Who
is one person (could be more)--besides your parents, they are easy
candidates--that you would like to express your gratitude to?
Hard
to say - don't have anyone specific - but I do have a group of
friends that have been with me for 20 years and support me in the
good and bad times.
What is a quote you have burned
in your mind, that you'll always remember? Why?
No matter where you go - there you
are. Buckaroo Bonsai. Yep, it's a movie but always
struck me as funny and sort of expressed a lot about my life.
Jakob - Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!
Keenan - Team Manager
I choose to work for HawkSoft primarily because of the amazing company culture that exists and for the established Core Values that we personify each day. Being able to work for a place where we “walk the talk” is very refreshing and is not something you commonly see in today’s workplace environments. At HawkSoft, we encourage constant collaboration and are unafraid to tackle new challenges simply because they are hard. Everything we do and every decision we make is aimed at the best interests of both our customers and our staff collectively. We are constantly innovating and challenging ourselves to not only be the industry leader in the insurance market, but to also provide the best product support available anywhere. Being able to lead my team in this way and build them up to be great employees and individuals is the icing on the cake.
Michael - Team Manager
I have been with HawkSoft since May 2019. I started in Product Support as a Product Support Representative and was able to work through several Subject Matter Expert Qualifications, including Accounting. My successes are not mine alone, but also the result of our work environment. Many companies call their teams a family, but HawkSoft really feels like that is true. Each person wants to be able to grow and learn together, and our environment allows us to pursue this knowledge. I have a lifelong mission to expand and grow through learning. HawkSoft fosters an environment where I can pursue this mission. Every day is a chance to expand our knowledge and apply this to help other members of our HawkSoft family grow. I am grateful for the opportunities in education that I can both receive and pass on to our teams and our customers.
Woodie - Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!
Sandy Sapp - Team Manager
Joined HawkSoft in 2019
More bio information coming soon!
Damond - Senior Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!
Donald - Product Support Specialist
Joined HawkSoft in 2019
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Phares - Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!
Bonnie - Product Support Specialist
Joined HawkSoft in 2020
More bio information coming soon!
Joshua - Product Support Specialist
Joined HawkSoft in 2019
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Cris - Product Support Specialist
Joined HawkSoft in 2020
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Josie - Team Manager
I joined HawkSoft in 2020 after over 17 years working in personal lines insurance. I was feeling burnt out and wanted something that would keep me in the industry and still allow me to help people. From my first contact with HawkSoft I knew I found not just a job, but a home and a family. I can honestly say that I work with some of the nicest people, some of whom have become my closest friends. I appreciate that HawkSoft doesn’t just say that they have Core Values, but everyone actually lives them, from the executives down to the newest hires. At HawkSoft I feel seen, heard, and highly valued and I also see this same value system played out with our users every single day!
Scott J - Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!
Anissah - Product Support Specialist
Joined HawkSoft in 2020
More bio information coming soon!
Kimberley - Product Support Specialist
Joined HawkSoft in 2020
More bio information coming soon!
Damien - Product Support Specialist
Joined HawkSoft in 2020
More bio information coming soon!
Eric - Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!
Richard - Customer Service Representative
Joined HawkSoft in July 2018
Hobbies: Farming; Programming; Camping; Cooking for others; Tabletop Gaming; Board Games
Who is one person (could be
more)--besides your parents, they are easy candidates--that you would
like to express your gratitude to?
Galileo Galilei. Pushing back
against the established order and furthering human understanding for
Physics/Astronomy/Scientific Method is a huge step for us. Also
would thank Marie Curie for her work in Radiation and overturning
established ideas in chemistry and physics.
What is a quote you have burned
in your mind that you'll always remember? Why?
My grandfather told me once that no
one is going to solve my problems but me. It always sticks with
me and I look to it often internally, interpreting it a bit
differently sometimes but holding true to it none the less.
Why do you choose to work at
HawkSoft?
Having been a client of Hawksoft for
many, many years as an agent, an opportunity finally arrived to work
for the company that I knew truly had the best customer service in
the industry. Everyone at Hawksoft is amazing and each day I am
happy with my decision to come aboard.
Jake Dunbar - Director of Product Support
Joined HawkSoft in 2006
I have experience as a leader in automation for two agencies, playing key roles at both in choosing and implementing a new management system. Not only did I play a key role in technology automation, I was also a licensed CSR and Agent in Property & Casualty and Life & Health for four years. I used the management systems every day, becoming familiar with every aspect from the front line to the back office.
In joining HawkSoft, I had the privilege over the last ten years of helping agencies of all varieties. I was able to help agencies new to benefiting from a management system and agencies who were switching management systems. I’ve learned a lot about what is important to agencies and what it takes to effectively implement a management system, so key to their success. Every day I am grateful for the opportunity to be part of a team dedicated to the insurance agency’s success, to share what I’ve learned and to make a difference.
My favorite thing about HawkSoft is the people. Everybody has a great passion for what we are trying to accomplish. We value relationships and what each person brings to the table. We really enjoy working with each other, and that ultimately benefits our clients.
Jake Dunbar has been a licensed insurance agent for both property & casualty and life & health. He has consumer experience with Applied TAM, Applied Vision, and with HawkSoft CMS. He joined HawkSoft in 2006 after working for 6 years in the insurance industry. Jake graduated from Utah State University with a Bachelor’s degree in Anthropology. He has 10 years of work experience in the IT industry where he worked as a computer tech, a network administrator, and an automation manager for insurance agencies.
Bonnie - Product Support Specialist
Joined HawkSoft in 2020
More bio information coming soon!
Joshua - Product Support Specialist
Joined HawkSoft in 2020
More bio information coming soon!
Cris - Product Support Specialist
Joined HawkSoft in 2020
More bio information coming soon!
Dean - Product Support Specialist
Joined HawkSoft in 2019
More bio information coming soon!