System Requirements

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HawkSoft 5 (Local)

Can agencies continue using their previous local server installation instead of moving to HawkSoft 6?

Agencies using local server installations are not required to migrate to HawkSoft 6. However, we want to make you aware of future end of support deadlines for local server installations.

End of support deadlines:

  • 1/31/26 - Data Sync features disabled (including API integrations and HawkSoft add-ons) & data migration to HawkSoft 6 no longer supported
  • 5/31/26 - End of support for book additions in HawkSoft 5
  • 6/31/26 - End of software updates & technical support for HawkSoft 5

See details regarding each of these deadlines here. Agencies may continue to use their local server installation after the final 6/31/26 deadline, but the system will not receive software updates, security patches, or technical support. HawkSoft cannot guarantee functionality of the full system after this point.

HawkSoft does not recommend that agencies continue to use local server installations after this date. We strongly encourage all agencies to migrate as soon as possible to make use of the new features and capabilities of HawkSoft 6. This platform is the future of HawkSoft and will be our sole focus moving forward.

WORKSTATION REQUIREMENTS

These requirements indicate the environment(s) for which HawkSoft has been developed and tested. Meeting these requirements will ensure proper performance. If you choose to run HawkSoft in an environment that does not meet these requirements, we may be limited in the support we can provide.

If you need to check whether your PC is ready to run the latest version of the HawkSoft, click here.

NETWORK REQUIREMENTS

Network
  • HawkSoft requires a configured peer to peer or domain based (recommended) network (required for local installations only)
  • Virtual Proxy Networks (VPNs) are NOT supported. VPNs add complexity and latency to networks and software function, which can interfere in the proper transfer of data between the HawkSoft program and your server. VPNs may also negatively impact the user experience.
  • Wireless N, AC, AX, or BE networks will work as long as bandwidth requirements are met and there is not wireless interference.
    • Older Wireless Network Types may not be able to support the required bandwidth to consistently run HawkSoft.
  • Per office minimum: 5 Mb/s Download and 2 Mb/s Upload, plus 1 Mb/s Download per user in office
    • Maximum delay: 200 ms latency
    • Recommended: 50 ms or lower latency
  • Check your speed with this tool
Server
  • One computer configured to act as the file server running one of the following operating systems:
    • Windows 10® Pro or Enterprise
    • Windows 11® Pro or Enterprise
    • Windows Server 2016®
    • Windows Server 2019® (See help article for additional configuration)
    • Windows Server 2022®
  • Server must have a network share that is accessible through a UNC path and is configured to give all HawkSoft users Full Control (READ and WRITE) of the share
  • Server Hard Drive: Approximately 10GB per 1000 customers
  • Server operating systems cannot be configured using Simple File Sharing.
  • Network Attached Storage (NAS) devices are NOT supported as a server

CONNECTING MULTIPLE LOCATIONS/OFFICES OR OUTSIDE USERS

Connections
  • HawkSoft Online™ (contact your sales representative for pricing)
  • Remote Desktop (RDP)
  • Remote Desktop Services (formerly "Terminal Services")
  • Reminder: Virtual Proxy Networks (VPNs) are not supported. See above for details.
Speed
  • Standard High Speed Internet connection (such as DSL, Fiber, or Cable)
    • Maximum delay: 200 ms latency
    • Recommended: 50 ms or lower latency
  • Recommended speed may vary by number of concurrent users
  • Check your speed with this tool

ACCOUNTING

MICROSOFT OFFICE INTEGRATION

  • Please note: Microsoft’s “New Outlook for Windows” experience (introduced around May 2023) is not compatible with HawkSoft. Click here to learn more and learn how to disable the “New Outlook for Windows”.
  • Microsoft Office 2016, 2019, and 2021 "Professional" or "Home & Business"
  • Microsoft 365 Windows Apps
  • The following editions are NOT supported:
    • Microsoft Office 2013
    • Microsoft Office Home
    • Office Home Premium
    • Office Home & Student
    • Trial editions
  • Microsoft Office must be purchased separately.

HawkSoft 6 (Cloud)

WORKSTATION REQUIREMENTS

  • Minimum CPU: Dual Core Processor
  • Minimum Memory: 8 GB (16 GB recommended)
  • Workstation Operating Systems:
  • Google Chrome version 86 or Higher (required for HawkLink for Google Chrome)
  • Minimum Monitor Resolution: 1280x720
  • Internet Access required on all workstations
  • Required Components:
    • .NET Framework 4.8 (must be installed prior to HawkSoft 6 installation)
    • MFC 14.13 (installed by HawkSoft 6 installation)

NETWORK REQUIREMENTS

Network
  • Wireless N, AC, AX, or BE networks will work as long as bandwidth requirements are met and there is not wireless interference.
    • Older Wireless Network Types may not be able to support the required bandwidth to consistently run HawkSoft.
  • Per office minimum: 5 Mb/s Download and 2 Mb/s Upload, plus 1 Mb/s Download per user in office
    • Maximum delay: 200 ms latency
    • Recommended: 50 ms or lower latency
  • Check your speed with this tool

ACCOUNTING

MICROSOFT OFFICE INTEGRATION

  • Please note: Microsoft’s “New Outlook for Windows” experience (introduced around May 2023) is not compatible with HawkSoft. Click here to learn more and learn how to disable the “New Outlook for Windows”.
  • Microsoft Office 2016, 2019, and 2021 "Professional" or "Home & Business"
  • Microsoft 365 Windows Apps
  • The following editions are NOT supported:
    • Microsoft Office 2013
    • Microsoft Office Home
    • Office Home Premium
    • Office Home & Student
    • Trial editions
  • Microsoft Office must be purchased separately.