Here at HawkSoft we are deeply committed to the success of independent insurance agencies. From the time I first became an insurance agent, I have developed cutting-edge technology solutions for agencies. We have a solid understanding of the changing insurance industry, and we thrive on innovation. My real passion, though, is interacting with clients. I love talking to agents at industry conferences, trade shows, and user group meetings. I want to find their pain points and find out what gets them excited. I personally read the feedback and suggestions submitted through our forums and email and set priorities based on what is best for our clients. We feel that if we take care of our clients’ needs the bottom line will take care of itself.
I was told by one of our clients that the difference between us and our competition is that HawkSoft has heart. Our passion for the customer experience draws people in. One of the best pieces of business advice I ever received was to surround myself with good people, and I feel I have done that. HawkSoft now has over seventy employees, and I’m proud of every one of them. They work hard, embrace our core values, and put our clients first. I am excited for the future.
Paul Hawkins began developing HawkSoft’s first software program while working as an independent insurance agent in Portland, Oregon, and seeing first-hand the opportunities for increased efficiency and improved product support that software automation could provide. Throughout his 6-year career as an insurance agent, Paul developed many software tools that he and his coworkers used to boost their agency’s success. In 1995, Paul founded HawkSoft to devote his full attention to helping all independent insurance agents. Paul serves as President and CEO of HawkSoft and is a member of the board of directors. He is a frequent speaker at insurance industry events and has received the Legend Award from The Brokers Insurance Group. Paul enjoys woodworking, spending time with his family, and working on his farm.
My passion is creating technology solutions that people love to use. I enjoy finding creative ways to solve problems for our clients, and I love seeing those solutions in use. My favorite words to hear from a client are, “That is the coolest feature ever!” That thrills me.
As Vice President of Development, I set the direction for our software. Our mission is to provide a superior experience for our clients, so I listen to them and then establish the roadmap for meeting their needs. Our focus has gone beyond providing a powerful management system to also providing the tools needed to run the entire insurance agency as a successful business. We pride ourselves on having the most intuitive software available. It requires minimal training, and its streamlined workflows save agencies both time and money.
Sean Hawkins started work at HawkSoft in 1997 while attending Brigham Young University with a Computer Science major. He has over 20 years of computer programming and technology industry experience, working with HP, AutoTime, and HawkSoft. At HawkSoft, Sean manages the product management, development, QA, and database conversion teams and serves as a member of the board of directors.
I love software programming. I’ll develop a piece of software for just about anything, just for fun. I love digging in and figuring out how things work. It’s thrilling to design and successfully create a project. As Vice President of Information Technology at HawkSoft, I’m involved in anything and everything. My job is different every day.
My favorite thing about HawkSoft is the people. We have some of the best people around. Even as we continue to grow, we are still able to recruit excellent people who are a really good fit and great to work with. Ultimately, this provides a superior experience for our clients.
Our clients are our top priority. As the industry changes and we add more and more to our software, we focus on keeping it easy to use. Our clients love it that they can learn to use HawkSoft in about an hour just by playing with it. Our management system is very easy to pick up and also has enough depth to handle just about everything an agency needs to do.
Jason Hansen started with HawkSoft in 1995 after attending Ricks College (BYU-Idaho). Jason has over 20 years of programming and network administration experience. At HawkSoft, Jason is responsible for computer and network administration and IT procurement. He also serves as a member of the HawkSoft board of directors.
I came to HawkSoft after a decade-long career in the mobile software industry. HawkSoft’s strong culture, bedrock values, and family-oriented environment drew me in. Leadership has an unrelenting focus on delivering an amazing experience to our two stakeholders — agency partners and employees. Industry-defining customer experience is the one ring of fire that we refuse to step outside of.
As Director of Marketing, it’s my role to communicate our values, inspirational story, and what makes our organization and products so unique. Our customers and employees put their trust in our company, and it’s our responsibility to curate this trust and position them for success.
Rushang brings 18 years of software development, marketing, and entrepreneurial experience to HawkSoft. He served as Director of Marketing for CompanionLink Software before joining HawkSoft, helping land the company on the list of Top 100 Fastest-Growing Private Companies in Oregon for two consecutive years. He holds a BS degree in Computer Science and an MBA in Marketing Management.
P&L Responsibilities / Growth Strategies / Operational Responsibilities / Financial Operations
Start-ups / Turnarounds / High Growth / Capital Markets/ International Operations
Fortune 500 Experiences — Acquired a strong foundation in operational and financial management through companies like JP Morgan Chase (Manufacture Hanover Bank acquired by JP Morgan), Bain Capital, and Cisco Systems. Career Track: Professional growth through positions like; Credit Analyst, Financial Analyst, Assistant Treasurer, Head of the Treasury Department and CFO.
Entrepreneurial Experiences / Start-up / Turnarounds — Utilized my Fortune 500 Experiences to build successful small and mid-size companies by improving operations; improving sales (via arranging financing options for customers); decreasing costs; raising capital as required for M&A, operations, and Cap-X expansion; and developing international business.
International Experiences — Spent significant time in over 50 countries, establishing R&D operations, manufacturing operations, sales operations, and completing M&A transactions throughout the world.
Proven Record — Experience in All Major Corporate Functions. My skill set covers all areas of Executive Management, including establishing and optimizing R&D or manufacturing operations domestically and internationally; implementing ERP, financial systems and controls; improving international sales channels, and reducing overall costs, forex risk, SOX and credit risk.
Capital Markets — All Aspects of Capital. Raised over a billion dollars in financing for activities including, M&A, LBO’s, MBO’s, IPO’s, mezzanine debt, term debt, working lines of credit and seed capital.
BS- Brigham Young University. MBA-University of San Francisco.
Specialties: Management Consulting, CFO, EVP of Finance and Treasury
I’ve worked in the insurance industry for over 20 years, and it’s important to me to work for a company I can believe in. I know HawkSoft cares about its clients and their success. We work diligently to provide the best product support in the industry, and it shows. Our clients are well trained and know that HawkSoft will always be there for them.
As Western Regional Territory Manager, I am on the front line and interact with clients and prospective clients every day. I serve as liaison between clients and HawkSoft. I see firsthand how clients use our software, what they like, and what they want improved. I nurture relationships and pass information along to the home office.
Our clients appreciate that we continue to enhance our software and add features that help them become even more efficient and profitable. They love knowing they are heard, and we are all thrilled when I can report back to them that their requested features have been incorporated into our software.
Chris LeJeune has been with HawkSoft since 2005 and has worked in the insurance industry for over 20 years. Chris worked for FSC Rater in California for 7 years and sold management software for Applied Systems. Chris enjoys traveling and being a grandfather. He is also an avid scuba diver.
As a territory manager, I work with agencies of all sizes, structures, and modes of operation. My satisfaction comes from being able to present a personalized list of benefits of the HawkSoft Client Management System to each agency that will help them be successful in their business. I am not only a Sales Representative but also a business consultant, educator, and trainer. The relationship is a long-term one that does not end with the sale.
I find that clients appreciate the superior experience HawkSoft provides. We offer a quality product and provide personalized training and assistance in configuring it to the agency’s specific needs. We also offer unlimited live product support for immediate resolution of questions or problems and are responsive to customer input for future upgrades and enhancements. This helps build relationships and ensure the success of each agency.
Glen Phillips has served as HawkSoft’s Southeastern Regional Territory Manager since 2007. He has also worked as an insurance agent, as Florida Administrator for the East Coast Migrant Head Start Project, as Executive Director of United Way, as Director of Field Operations for the Illinois Farm Bureau, as a Property & Casualty claims rep, and as a vocational agricultural teacher.
During the 17 years I worked in an insurance agency, I learned the importance of having a strong team. Now, as a regional territory manager for HawkSoft, having a strong team is more crucial than ever. My office is 2400 miles away from the HawkSoft home office, yet I feel completely supported and involved. I am on the front line, serving as liaison between clients and HawkSoft. I see firsthand how clients use our software, what they like, and what they want improved. I nurture relationships and pass information along to the home office. I love reporting back to clients that their suggestions have been incorporated into the software and showing them the new features they dreamed up. It’s thrilling for them to know they are heard.
My favorite thing about HawkSoft is the support my clients and I get in the field. The whole culture of HawkSoft is positive and encouraging. Clients love that HawkSoft inspires them to implement solutions that will help them be more efficient and successful in their businesses. I see this every time I perform a demo for a prospective client. I never tire of hearing, “You can really do that? That’s so quick and easy! That will really help our agency.” I value the relationships I have with HawkSoft clients and love attending user group meetings and visiting agents in their offices.
Linda Anderson joined the HawkSoft Sales Team in 2007 after working for 17 years in an insurance agency in Ohio that used HawkSoft’s Client Management System. She has worked as an insurance customer service rep, as a producer, and as an agency manager. She also worked for 14 years as Vice President of Commercial Acquisitions and Leasing for Spector Development Corporation in Scottsdale, Arizona. She graduated from the American Institute of Business. Linda’s office is in Springfield, Ohio.
Mathew Brauer joined HawkSoft in 2013 as the Northeastern Regional Territory Manager, focusing on creating brand awareness, expanding agency presence, and obtaining regional agency feedback to incorporate into future HawkSoft enhancements. Matt’s insurance career has focused entirely on agency-related business services and solutions, including his tenure as a New Jersey P&C and Life insurance agent. He entered the industry over 16 years ago, managing Agency Service and User Acceptance Testing for a leading comparative rating vendor. From there, his roles progressed to Director of National Accounts where he spent time building integration partnerships and business solutions between insurance carriers and agency-focused companies like HawkSoft. Matt and his family live in New Jersey where they enjoy gathering with friends and traveling together.
I have experience as a leader in automation for two agencies, playing key roles at both in choosing and implementing a new management system. Not only did I play a key role in technology automation, I was also a licensed CSR and Agent in Property & Casualty and Life & Health for four years. I used the management systems every day, becoming familiar with every aspect from the front line to the back office.
In joining HawkSoft, I had the privilege over the last ten years of helping agencies of all varieties. I was able to help agencies new to benefiting from a management system and agencies who were switching management systems. I’ve learned a lot about what is important to agencies and what it takes to effectively implement a management system, so key to their success. Every day I am grateful for the opportunity to be part of a team dedicated to the insurance agency’s success, to share what I’ve learned and to make a difference.
My favorite thing about HawkSoft is the people. Everybody has a great passion for what we are trying to accomplish. We value relationships and what each person brings to the table. We really enjoy working with each other, and that ultimately benefits our clients.
Jake Dunbar has been a licensed insurance agent for both property & casualty and life & health. He has consumer experience with Applied TAM, Applied Vision, and with HawkSoft CMS. He joined HawkSoft in 2006 after working for 6 years in the insurance industry. Jake graduated from Utah State University with a Bachelor’s degree in Anthropology. He has 10 years of work experience in the IT industry where he worked as a computer tech, a network administrator, and an automation manager for insurance agencies.
At Hawksoft we put the customer first. Our focus is not just on helping our clients with a specific issue but on consulting with them to truly understand their underlying needs and address those needs for the future. Our goal is to provide exceptional service, the best in the industry.
As the Product Support Manager I lead the Product Support Department. I focus on strategic planning, setting priorities and ensuring our energies and resources are centered on achieving our customer satisfaction goals. I have three team leaders under me, all veteran Hawksoft CSRs themselves, who are passionate about delivering an excellent customer experience. To that end they work with the CSRs daily, coaching, advising and supporting them to be their best. We developed our performance goals with the customers satisfaction as our chief focus. Whether you are calling or emailing, we respond quickly, listen intently, and resolve the issue swiftly. Our CSRs are hired based on their ability to relate to the customer, their desire to help, their technical skill, and their cultural fit. Consequently when we lose a CSR its typically to another position inside Hawksoft.
My favorite thing about Hawksoft is the open and inclusive culture. This contributes to happy employees who work well together. Our work here is truly a team effort where everyone’s input is welcomed and considered.
Aedan James joined Hawksoft in early 2016. She holds a BS in Business Management and brings over 20 years of experience in client relations, customer service, and operations management in the software industry, running large and small contact centers in Oregon, Washington and California. When Aedan isn’t focusing on the customer experience she spends time with her family and working on the family farm.
HawkSoft has one of the best conversions in the industry. We go beyond the basics to give our clients as much detail as possible, even if that means mapping new fields just for them. I’ve been a computer programmer forever and was thrilled when an opportunity arose to join HawkSoft. I love it here. As Conversion Manager, I run the conversion department as well as perform actual conversions. Our goal is to make clients happy.
The home office at HawkSoft is a wonderful environment where we really stand by our core values, one of which is “work to live, don’t live to work.” I appreciate that family and home life comes first at HawkSoft. We really promote that; it’s not just a nice platitude. This helps our clients because we are happy people, and we have a solid HawkSoft family to welcome them into. As we’ve grown, we continue to encourage interdepartmental comradery. It’s a big deal that we’re all on the same page and focused on creating a superior experience for our clients.
Leslee Wilcox joined HawkSoft over 6 years ago. After working in software development and database analysis for over thirty years with companies from Idaho, California, and Oregon, she turned her experience to converting data from different management systems into the HawkSoft management system. Leslee is now responsible for HawkSoft’s conversion department.
As the Human Resource Generalist for HawkSoft, I enjoy getting to know employees and making their work life easier, and more meaningful. I truly believe that I cannot fix what I do not know, so I encourage employees to stop by and tell me not only the great things about their day, but the frustrating things as well.
HawkSoft prides itself on its great company culture. When we talk about our core values, we mean them; they are not just words what we stuck up on our website to look good. I hear often from new employees who are stunned that someone sent them home at 5:15PM during their first week, only to leave the building to an empty parking lot.
We believe in Work to Live, Not Live to Work. We expect eight good hours of dedicated work, and then it is time to go live your life. Not to say we do not have fun during the day too, but we do not stuff our breakroom with distractions so you end up living at work.
Pamela has been an HR Professional for over 20 years and has worked in many different industries including construction, manufacturing, healthcare and retail. She graduated from Marylhurst University in 1997. In her time away from work, Pamela enjoys spending time family, painting and crafting and has belly danced for number of years. It’s all about the glitter! She and her Husband are also involved in many culinary volunteer events.
As Scrum Master (a project manager for development), I see up close how HawkSoft understands the insurance industry and the needs of its clients. We work hard to make our clients’ lives easier and not just develop software for the sake of developing. I work with our business analysts, developers, quality analysts, and documentation specialists to keep projects moving forward and to ensure we are working on the features and enhancements that will provide the best experience for our clients. I define the process for our projects, develop standards, provide training, and develop software for internal use.
My favorite thing about HawkSoft is the culture. We believe in honor, in being family friendly, and in showing how much we value those around us.
Brita Brodin has over 20 years of experience managing complex software development projects. She has a proven record of implementing significant process improvement and delivering high quality products that meet business needs. Prior to joining HawkSoft in 2011, her work included management roles in software development, product design, and project management in the real estate industry.
Brita holds a bachelor’s degree in Mathematics and a Master of Arts in Teaching Mathematics from Occidental College. Outside of work, Brita enjoys travelling and spending time outdoors with her family.
My favorite part of being Development Manager is creating features that really make a difference. I enjoy hearing feedback from clients about how much they love a new feature we’ve developed and how it has made their workflows and lives easier.
When we’re writing code, it’s not about what we want. We write for the clients. Our enhancements and new features are driven by them. As we work, we communicate back and forth with our business analysts to ensure we are providing a superior experience for our clients.
As Development Manager, I have many responsibilities. I am in charge of interviewing and hiring new developers. I write and review code. I mentor other developers, showing them processes, procedures, design patterns, and new technology. It is satisfying work, and I love the family environment at HawkSoft.
Wade Koehmstedt brings over 25 years of software development experience to Hawksoft. He is an expert in software design, coding, debugging, testing, and mentoring. He earned a Bachelor of Science in Electrical Engineering and has been with HawkSoft since 2009. When Wade isn’t programming he is spending time with his family and playing ice hockey.