09/20/2018 @ 11:30 am Pacific Time: Customers using the Parallels program to connect to HawkSoft are reporting issues logging into HawkSoft. We are working with our online hosts to diagnosis and correct this. If you are experiencing this difficulty, please contact Customer Service with chat below.
09/20/2018: A majority of IVANS problems experience by online customers have been resolved. If you are still unable to process IVANS downloads, please contact Customer Service with chat below.
Monday – Friday
6:00 AM – 5:00 PM (Pacific Time)
- Call: (866) 884-4680, Option 3
- Chat: Monday - Friday, 7:00 AM - 3:00 PM (Pacific Time)
Click on the icon in the bottom right to start chatting with one of our customer service representatives.
- Submit Online Ticket: Click here
- Join Online Support Session: Click here
- HawkSoft Community: Learn how to access our online community here.
- Meet the Team: Click here
"Someone really does answer the phone and is able to help if you call customer service!"
"HawkSoft employees understand things from an agency viewpoint. They have all been so helpful, personable, and efficient."
"Tech Support at HawkSoft explains the system to our staff in terms we can all understand."